Burst or badly leaking pipe
If safe, shut off the water supply and keep clear of any electrical equipment affected by water.
What to do first
- Prioritise people and immediate safety before diagnosis.
- Do not keep testing an unsafe system just to identify the fault.
- Use the relevant emergency/qualified professional route when there is immediate danger.
What could be behind it
- Worn seal, valve or fitting
- Local pipe/joint issue
- Supply or pressure problem
These are common possibilities, not a diagnosis of your specific home.
When to stop doing it yourself
Stop if you are unsure of the cause, cannot isolate the system safely, need to open fixed electrical/gas equipment, work at height, disturb hidden building fabric, or the problem is getting worse.
QUOTE CHECK
Typical quote components
- Emergency call-out
- Labour
- Pipe/fittings
- Access/repair work
- VAT
PARTS / TOOLS
Possible items involved
Do not buy parts until the cause is confirmed.
How to describe it to a professional
A pipe has burst / is leaking heavily.
NEXT STEP
Move from symptom to action.
Compare the right service, understand the quote and keep the completed work in My Home.